Church of the Open Door Women's Weekend 2010

 

Living and Working to promote God's Will is the theme of this years Women's Weekend! Our featured guest speaker is the amazing Bernadette A. Morris, CEO of Sonshine Communications, Black PR Wire and Women Grow Strong. These workshops are FREE to the public and include continental breakfast and lunch. You may register on our website, http://churchoftheopendoormiami.org/ or by e-mailing secretary@churchoftheopendoormiami.org. See you there!

All I do is win, win, win no matter what!

Well, not really. But you're never too old for make believe. :)

I took a great social media course by Manny Sarmiento. To say that he's a guru would be an understatement. People, if you're looking to learn the nuts and bolts of this new world of marketing please track Manny down and sign up for one of his courses. If you think that you're on the cusp of social media simply because you have a facebook fan page and twitter page you are wrong! There's so much more to it.

For example, I was breezing through Facebook today and a friend of mine had yet another annoying sales pitch urging readers to call her 800 number to get into some MLM program she's in. She probably thinks she'll grow her business that way, and that's usually how people pitch their products. But honestly, would YOU call her 800 number when hit with a daily barrage of messages selling you something? No? Then don't do it to other people. There's a trick to lure in buyers but that aint it. Manny will tell you how it's done. To that end, this blog, and my church's blog will be updated more regularly. So no more months between posts. You'll get something fresh out the oven at least twice a week.

I can go on and on about Manny's courses (which will be offered as a full fledged certification program at Millennia Atlantic University soon). But what I really want to say is that I have so much I want to accomplish in 2010 and the year is half way out. Right now I'm working on completing the mba primer so I can attend graduate school. I just started a new job about 3 months ago. I am the Communications and PR manager for a large South Florida non-profit. That job keeps me plenty busy, along with my side business which is a fledgling media company that does film/photography/web. My 18 year old is weeks from graduating High School, so there's senior prom, her cotillion, and graduation coming up. I'm in the process of moving into a new house. My husband just had knee surgery. I am super busy on committees at my church- oh yeah, so stay tuned for tomorrows blog. We have a historic event coming up that I want half of Miami to attend!

My life is just so full. So if you look back at my old blog posts where my life was pretty sparse and fastfoward a few years to what's going on now... night and day. I thank GOD for all his blessings! God has definitely been working in my life so I will always give him all the praise, honor and glory! Amen!

Good Customer Service is NOT optional!

In a time where we need to stretch a dollar that's lost all it's elasticity, great customer service is the order of the day. Point blank, if you are giving lousy customer service, you need to shutter your doors because people aren't making much money, and for sure they will NOT be forking it over to you when your attitude and goods are crappy.

Case in point, LIMOS OF MIAMI. I just filed a complaint with the Better Business Bureau due to shady business dealings, unprofessionalism and a few other issues surrounding my wedding day. Oh and by the way, aside from LIMOS OF MIAMI our day was super amazing, beautiful, elegant, romantic and just downright INCREDIBLE. I have 500+ pics taken by family and friends, but I want to wait for the professional ones to come in before I create a slide show. Hopefully I'll have something to put up within a month.

But back to LIMOS OF MIAMI. Here is the complaint I filed with BBB. I'll wait to hear from them to see if we can forge an amicable solution to this situation. To date I've only posted this complaint here, and on a BBB affiliate website. But the internet reaches far and wide and there are PLENTY of other places that I'm poised to post this review. So LIMOS OF MIAMI, do the right thing. Admit your driver was unprofessional, tacky and out of order. Utilize excellent customer service skills and ask me, the customer, if there is anything you can do to resolve the situation. If not, expect your prom season calendar to be wide open. You WILL NOT do business in our communities if you don't respect us and our buying power!

Without further adeiu, here is my review on LIMOS OF MIAMI:

My wedding was on Saturday 9/19/09. The driver was to pick us up in a stretch Hummer at 6PM. He arrived at 637PM, long after most of the guests had left, thus defeating the purpose of us having a high profile vehicle. The driver did have the red carpet, as promised, but no disco ball, no complimentary champagne, no water or anything but hot club soda to drink. When I asked him about the drinks he told me it wasn't included in the package. I passed my blackberry up to the front for him to review the e-mail I pulled up between myself and one of their employees when we were working out the details of the day. The driver scanned the e-mail, and dismissed my request stating that the drinks came with a hourly rate package, not a transport. Nowhere in the chain of e-mail communique with their company did they specify a difference between the hourly rate and a transport. I told the driver this fact. He put the car in park on a busy Miami street, jumped out, opened up my door and confronted me in front of my entire wedding party. When I tried to diffuse the situation by telling him to forget it, and just to drive on, he demanded that I, the bride, produce a credit card for him to take an imprint of and sign it immediately or he would throw my wedding party out onto the street. He assumed that I would try to stop payment on the account, which was the furthest thing from my mind at the time. I asked was he serious, and he said "very". I didn't even think I had a credit card on me at first because what bride walks around with a wallet on her wedding day? Thankfully, one of my bridesmaids had removed my purse from my vehicle and brought it along in the limo with us so I had a card to give the driver. Humiliated, I signed the bill so we could stop the embarrassing display. He had second thoughts about what he did because after dropping us off at the reception site he tried to apologize. I didn't want to talk to him at that point but I e-mailed the company one week after returning from my honeymoon to find out why he did what he did. To date my e-mail has gone unanswered so it's safe to assume they take no issue with the unprofessional behavior of their driver and condone his actions.